Core Insights - The Suzhou 12356 psychological assistance hotline has seen a significant increase in call volume, with over 18,000 calls received from January to August this year, and a noticeable rise in daily calls since May [1] - The hotline, established in 2007 and integrated into the Suzhou health hotline system in 2017, is now part of the national initiative and included in the 2025 Suzhou citizen livelihood project [1] - The hotline provides various services including mental health education, psychological counseling, emotional support, and crisis intervention, with a structured three-tier response system for handling calls [1] Hotline Operations - The hotline is staffed by a professional team consisting of psychiatric medical personnel, experienced psychotherapists, psychological counselors, and volunteers, offering 24/7 service [2] - There are 19 call seats distributed across the city, with 8 seats at the central hotline and 2 seats at each district hotline center [2]
1月至今“12356”心理援助热线累计接听来电超18000人次
Su Zhou Ri Bao·2025-08-07 00:50