东营｜AI赋能，东营开启政务服务新纪元

Core Insights - The article discusses how Dongying City is leveraging artificial intelligence (AI) to enhance government service efficiency and modernize governance capabilities [2][10][13] Group 1: AI Implementation in Governance - Dongying City has initiated a comprehensive AI literacy enhancement program for government officials, focusing on data-driven decision-making and algorithm optimization [3][4] - The city has deployed the DeepSeek AI model in various high-frequency government scenarios, including hotline responses and urban management, resulting in significant improvements in service efficiency [5][6] Group 2: Enhanced Public Services - The introduction of the "Intelligent Voice Assistance" platform for the 12333 hotline has increased service capacity from 1,500 to over 3,000 daily interactions, with average wait times reduced to 28 seconds [8][7] - The "Guangrao City Management" WeChat mini-program allows residents to report issues quickly, leading to a high satisfaction rate with over 95% for resolved cases [11][12] Group 3: Economic Benefits for Enterprises - The implementation of a new regulatory model for dangerous goods exports has significantly reduced costs for local businesses, saving over 140 million yuan in the first half of the year [12][13] - The AI-driven approach in customs has streamlined processes, allowing for faster inspections and approvals, thus enhancing overall operational efficiency for companies [12][13]