AI赋能，东营开启政务服务新纪元

Core Insights - The article highlights the transformative impact of artificial intelligence (AI) on government services in Dongying, emphasizing the significant improvements in efficiency and effectiveness through AI integration [1][6][13] Group 1: AI Empowerment in Government Services - Dongying has initiated a systematic approach to enhance AI literacy among officials, applying AI technologies in high-frequency government scenarios such as hotline responses and urban management [1][3] - The city has launched a large-scale AI literacy enhancement program, with over 360 officials participating in training sessions focused on the latest AI technologies and their applications in government [3][4] - The implementation of AI in government services aims to shift from traditional experience-based decision-making to data-driven, algorithm-optimized governance [2][5] Group 2: Practical Applications and Outcomes - Dongying has identified 23 application needs for large models, with 13 key government service scenarios selected for initial implementation, including public complaints and health services [5][8] - The "Intelligent Voice Assistance Platform" (智声通) has been launched, significantly improving hotline service efficiency, with daily service capacity increasing from 1,500 to over 3,000 calls [7][8] - The integration of AI in the "DeepSeek + Government Services" model has enhanced the accuracy and speed of responses to public inquiries, leading to a better user experience [9][10] Group 3: Benefits to Citizens and Businesses - AI integration has led to tangible benefits for citizens, such as faster resolution of public service issues reported through mobile applications, with a high satisfaction rate [11][12] - The implementation of a new customs inspection model has expedited the export process for local businesses, saving significant costs and improving operational efficiency [12][13] - In the first half of the year, the new customs inspection reforms saved businesses over 1.4 million yuan, showcasing the economic advantages of AI in government operations [13]