Qi Lu Wan Bao·2025-08-07 03:46Core Points - Agricultural Bank of China (ABC) provided timely door-to-door service to a bedridden patient, activating her social security card to access medical funds [1][2] - The bank's quick response and personalized service were praised by local community leaders, highlighting the importance of financial institutions in addressing community needs [2] Group 1 - The case involved a resident, Ms. Ren, who was unable to activate her social security card due to her illness, which hindered her access to necessary medical funds [1] - ABC's Jinan branch formed a special service team to assist Ms. Ren, coordinating with her family to ensure a smooth process [1] - The bank staff adjusted their service pace to accommodate Ms. Ren's condition, ensuring clear communication throughout the activation process [1] Group 2 - The bank has established a norm of providing warm services, particularly focusing on the needs of elderly and disabled individuals [2] - ABC aims to enhance service processes and integrate warmth into every detail of their offerings, reinforcing their social responsibility [2] - The bank's leadership emphasizes that financial services should extend beyond traditional counters to genuinely connect with the community [2]