曝荣耀手机使用一周自燃报废，售后冷处理，客服回应

Group 1 - A customer reported that a new Honor smartphone purchased for 1950 yuan self-ignited and became unusable within a week [1] - The customer claimed that the phone was not in use or charging when it caught fire, contradicting the manufacturer's assessment that it was due to physical damage [1] - Honor's customer service stated that they have not received specific notifications regarding this incident and emphasized that all products undergo strict testing before leaving the factory [1]