APP偷偷“自动续费”法院判决支持全额退款

Core Viewpoint - The court ruled against the technology company operating the cloud storage app for using misleading practices regarding automatic subscription renewals, emphasizing the lack of clear notification to the user [1] Group 1: Legal Findings - The court found that the company used a very inconspicuous gray small font for the automatic renewal notification, which reduced the likelihood of user awareness [1] - The company was deemed to have engaged in prohibited bundling practices by defaulting consumers into agreeing to automatic renewals, thus stripping them of their autonomy in decision-making [1] - The court ordered the company to refund the total amount of 239.2 yuan that was deducted from the user due to the automatic renewal [1] Group 2: User Experience - The user, 唐某, initially paid 0.3 yuan for a 24-hour trial membership and was later charged 29.9 yuan monthly without explicit consent [1] - The user only discovered the automatic deductions after seven months and sought a refund, which was initially denied by customer service [1] - The company claimed that a notification was sent five days prior to the renewal via in-app messaging, which the court found insufficient [1]