上海农商银行回应拒收旧硬币：已对符合要求的硬币遵照相关规定予以兑换

Core Viewpoint - Shanghai Rural Commercial Bank addressed concerns regarding the refusal to exchange damaged coins, stating that the bank recommends customers to visit authorized banks for such exchanges to improve efficiency and accuracy [1] Group 1: Customer Interaction - The bank reported that a customer attempted to exchange over 20,000 coins weighing more than 140 pounds, amounting to over 2,000 yuan, which were primarily from a waste incineration plant and mostly burned black but not defective [1] - Despite multiple discussions, the customer refused to go to the recommended bank locations for the exchange [1] Group 2: Bank's Response - The bank has arranged for a dedicated staff member to handle the exchange of qualifying coins in accordance with the People's Bank of China's regulations on damaged currency [1] - The bank also offered transportation assistance for customers who have difficulty traveling to authorized exchange locations [1]