Zhong Guo Jing Ji Wang·2025-08-08 07:25Core Viewpoint - China Life Insurance has released its 2024 ESG and Social Responsibility Report, highlighting its commitment to high-quality development and social responsibility through innovative solutions and extensive service coverage across the country [1] Group 1: ESG Ratings and Achievements - China Life has received an A-class rating from the China Insurance Industry Association for nine consecutive years and has maintained an A-class risk comprehensive rating for 27 quarters [1] - The company's MSCI ESG rating has improved to A, placing it at the highest level within the domestic life and health insurance industry [1] Group 2: Service Expansion and Rural Support - The company has expanded its service network, covering the entire country and adding 140 million insured elderly individuals, while activating trillions in funds for rural revitalization and green economy initiatives [1][2] - China Life has developed a diverse range of insurance products tailored for rural populations, effectively addressing risks related to poverty due to death, illness, and disasters [2] Group 3: Support for Vulnerable Groups - In 2024, the company provided insurance coverage for over 930 million people in Qinghai and has implemented various projects to support women's health and elderly care in different regions [2][3] - The insurance premium scale for the "Two New" groups reached 975 million yuan, with a total insurance amount of approximately 1.1 trillion yuan [3] Group 4: Aging Population and Health Services - China Life has actively addressed the aging population by implementing a "health and pension" strategy, with 140 million elderly individuals newly insured in 2024 [4][5] - The company has launched various pension insurance products and upgraded its offerings to meet the health needs of the elderly [5] Group 5: Green Finance Initiatives - The company emphasizes green finance as a key strategy, providing insurance for various environmental and low-carbon projects, and has invested over 1 trillion yuan in rural revitalization and inclusive finance [8][9] - China Life has supported green transportation projects, contributing 970 million yuan to the development of the Changsha Metro Line 3 [9] Group 6: Customer Service and Technology - The company has focused on enhancing customer service through digital platforms, achieving a 10.5% increase in registered users of its insurance app, totaling nearly 160 million by the end of 2024 [10] - The customer service hotline maintained a high human connection rate of 98%, with a satisfaction rate of 99.87% for post-service feedback [10] Group 7: Employee Development and Agent Support - China Life has introduced the "Seed Plan" to enhance the professional skills of its agents, providing them with unique incentives and development opportunities [11][12] - The company emphasizes the importance of employee rights and development, supporting nearly 100,000 contract employees and 666,000 agents [12] Group 8: Commitment to National Development - China Life aims to contribute to national strategies and sustainable development, positioning itself as a responsible leader in the insurance industry [12]