Jin Rong Shi Bao·2025-08-08 07:25Core Viewpoint - High-quality development is essential for the sustainable growth of insurance institutions, with China Ping An leading the way in integrating technology and finance to support this goal [1][2]. Financial Performance - In 2024, China Ping An reported an operating profit of 121.86 billion RMB, a year-on-year increase of 9.1%, with a compound annual growth rate of 7.5% over the past 20 years [2]. - The total revenue reached 1,028.93 billion RMB, reflecting a 12.6% year-on-year growth [2]. - Total assets amounted to 12.96 trillion RMB, with a 21.5% compound annual growth rate over the last 20 years [2]. - The proposed cash dividend for 2024 is 1.62 RMB per share, with a total annual dividend of 2.55 RMB per share, marking a 5% increase [2]. Strategic Initiatives - China Ping An has invested over 1 trillion RMB in insurance funds to support technological innovation and has cumulatively invested 10.14 trillion RMB in the real economy [3]. - The company has a green loan balance of 157.76 billion RMB, with 52.01 billion RMB allocated to rural industry support in 2024 [3]. - In the area of inclusive finance, Ping An Bank served 782,000 micro and small enterprises with a loan balance of 495.71 billion RMB [3]. - The company has developed a comprehensive elderly care service model, with over 160,000 clients qualifying for home care services [3]. Technological Advancements - China Ping An's AI service volume reached 1.84 billion in 2024, covering 80% of customer service inquiries [7]. - The AI claims system enabled 56% of policies to be settled within 10 minutes, with 93% achieving instant underwriting [7]. - The company has over 3,000 scientists and has filed 55,080 patents, ranking among the top in global financial institutions [7]. Customer-Centric Innovations - The "Insurance + Service" model is being explored to meet the evolving needs of consumers, integrating health management and elderly care services [8][9]. - The launch of the "Tianping An" solution aims to provide a comprehensive service package that adapts to diverse customer needs [8][9]. - The company emphasizes the importance of a customer-centric approach, enhancing the role of insurance as a life manager rather than just a risk compensation tool [10][11]. Healthcare and Elderly Care Integration - China Ping An is building a collaborative ecosystem that integrates insurance, healthcare, and elderly care services, enhancing customer experience [13][14]. - The company has established a flagship internet medical platform and self-operated institutions, achieving significant revenue growth in its healthcare segment [15]. - By 2024, Ping An Health achieved a revenue of 4.808 billion RMB, with a net profit of 81 million RMB [15]. Future Outlook - In 2025, China Ping An plans to continue advancing its dual strategy of "comprehensive finance + healthcare and elderly care," driving digital transformation and contributing to high-quality financial development in China [16].