Zhong Guo Jing Ji Wang·2025-08-08 07:26Core Viewpoint - China Life Insurance Company is committed to enhancing its operational capabilities and service quality through digital transformation and innovation, achieving significant improvements in various performance metrics while maintaining a strong focus on risk management and consumer protection [1][5][6]. Group 1: Performance and Achievements - China Life has achieved a remarkable performance, maintaining an A-class operational evaluation for nine consecutive years and leading the industry in service quality and risk assessment for 26 quarters [1][6]. - The company reported a significant increase in operational efficiency, with underwriting and claims approval rates reaching 95.2% and 99% respectively, and a doubling of clients benefiting from "claims prepayment" services [3][4]. Group 2: Digital Transformation and Service Enhancement - The company is accelerating its digital financial practices, focusing on customer-centric services and data-driven operations, which has led to a 99.9999% accuracy rate in regulatory reporting data [2][3]. - China Life has developed a digital service matrix centered around its insurance app, serving over 30 billion people and enhancing customer experience through AI technologies [3][4]. Group 3: Consumer Protection and Risk Management - The company has established a comprehensive consumer protection framework, achieving a 52.5% increase in consumer outreach through educational initiatives [4][5]. - China Life is proactively managing risks by integrating compliance into all operational levels, maintaining a robust risk monitoring and early warning system, and achieving high ratings in risk assessments [5][6].