农行济南银河支行暖心护航，共筑金融消费安全防线

Core Viewpoint - Agricultural Bank of China Jinan Galaxy Branch conducted a consumer rights protection campaign themed "Military and Civilian Unity, Safeguarding Rights," integrating financial services with the spirit of military dedication, providing a unique "financial safety gift" to military personnel and their families [1] Group 1: Campaign Activities - The bank staff engaged with military camps, communities, and business districts to address the financial needs of military personnel, veterans, and their families, focusing on personal information protection, prevention of telecom network fraud, and safe use of bank cards [1] - The campaign utilized case studies and interactive Q&A sessions to analyze common fraud tactics such as "fake customer service refunds" and "false investment opportunities," enhancing participants' ability to identify scams [1] Group 2: Service Enhancements - The bank optimized financial service processes for military personnel by launching a "green channel" to facilitate services like social security card activation and pension inquiries for veterans [1] - Staff provided one-on-one guidance to elderly military family members on using mobile banking, explaining basic functions such as fund transfers and balance inquiries, thereby reinforcing financial security while embracing technological conveniences [1] Group 3: Community Impact - The campaign not only educated participants on fraud prevention but also highlighted the bank's commitment to serving the military community, enhancing overall financial consumer safety awareness in society [1] - Feedback from participants, such as a retired soldier expressing appreciation for the practical knowledge and attentive service received, reflects the positive reception of the initiative [1]