上海银行联合蚂蚁数科打造“金融行业智能体” 业务转化率提升10%

Group 1 - The core viewpoint of the article highlights the significant advancements in Shanghai Bank's AI strategy, particularly through the "AI Mobile Banking" service, which has notably improved customer satisfaction among elderly clients and increased business conversion rates by 10% [2] - Shanghai Bank's "AI Mobile Banking" was recognized with the "Financial Industry Intelligent Body" Innovation Award by IDC, standing out among 130 cases in the financial technology application innovation category [2] - The AI Mobile Banking service, powered by Ant Group's technology, focuses on "dialogue as service," allowing users to efficiently access financial services through natural conversation, thus enhancing user experience and operational efficiency [2][3] Group 2 - Ant Group provides a comprehensive suite of intelligent agent services to Shanghai Bank, including natural language interaction technology, intelligent agent development, model management, and computing power scheduling, which lowers the AI application threshold for financial institutions and boosts R&D efficiency [3] - The integration of Ant Group's practical experience in financial scenarios with Alibaba's Tongyi large model enables the development of specialized intelligent agent applications that are easy for financial institutions to implement [3] - The intelligent resource allocation improves GPU utilization and resource management capabilities, further enhancing the operational efficiency of financial institutions [3]