消费金融公司提升专业服务能力

Core Viewpoint - The consumption finance companies play a crucial role in connecting financial resources with consumer demand, actively exploring practices to enhance specialized service capabilities and expand financial supply in the consumption sector [1]. Policy Support and Market Dynamics - The "Guiding Opinions on Financial Support to Boost and Expand Consumption" has established a systematic policy framework for financial support in consumption, prompting companies to explore multi-level and differentiated paths to stimulate domestic demand [2]. - Consumption finance institutions are clearly positioned to provide credit services for retail financial consumers [2]. - Companies are focusing on upgrading traditional businesses and innovating through technology to create a financial service network that covers the entire lifecycle of urban and rural residents' consumption needs [2]. Innovations and Product Offerings - Companies like Zhaolian and Mashang have developed comprehensive product systems covering various consumption scenarios such as shopping, travel, education, and home decoration [2]. - Ant Financial has increased financial supply by targeting underserved populations, aligning with online consumption trends, and offering interest-free options to reduce consumer costs [2]. Self-Acquisition and Risk Management - The Opinions encourage consumption finance companies to enhance their self-acquisition and risk control capabilities while reasonably determining comprehensive loan interest rates [3]. - Companies are accelerating the development and optimization of self-operated channels due to the saturation of third-party channel traffic and rising customer acquisition costs [3]. - Digital transformation is emphasized to replace some manual judgment with digital models, adapting to the characteristics of small and scattered consumer finance businesses [3]. Customer Engagement and Technology Utilization - Companies like Zhaolian and Mashang have prioritized building self-operated capabilities, with Zhaolian's app now offering tailored loan proposals based on user profiles and credit status [4]. - Nanyin Fabao has enhanced customer research to provide customized discount policies, while Zhongyuan Consumer Finance has improved customer acquisition precision by aligning with key consumption periods [4]. - Haier Consumer Finance leverages its industrial background to expand scenario-based financial services, covering over 11,000 merchants and providing installment services to 3 million users [4]. Future Outlook - The future of consumption finance lies in accurately allocating financial resources to areas that create genuine consumer demand, utilizing technology to lower service costs, and enhancing user experience through scenario innovation [5].