永不言难 马上就办

Group 1 - The Jiangsu Insurance Industry Association's mediation center successfully resolved an insurance dispute through cross-institutional collaboration, demonstrating the industry's commitment to efficient and compassionate dispute resolution [1] - A consumer, Ms. An, faced a cancellation dispute regarding her insurance policies and urgently sought mediation, highlighting the center's responsiveness to consumer needs [1][2] - The mediation process involved a "back-to-back mediation + face-to-face communication" approach, ensuring consumer rights were protected while encouraging corporate responsibility [2] Group 2 - The successful resolution of the dispute is a reflection of the center's implementation of the "Fengqiao Experience," which emphasizes community-based dispute resolution [2] - The insurance industry in Jiangsu has seen an increase in complex and diverse insurance contract disputes, making mediation essential for consumer rights protection and industry stability [2] - A training session for industry mediators was held to enhance their professional skills, with over 90 mediators attending in person and more than 1500 participating online [3] Group 3 - The training focused on mediation techniques, case writing standards, and the importance of high-quality case documentation to improve mediators' capabilities [3] - The Jiangsu Insurance Industry Association has facilitated the establishment of consumer protection centers and mediation workspaces to address consumer rights and financial education [3] - Future plans include further implementation of financial regulatory guidelines to enhance the efficiency and warmth of financial dispute resolution services [3]