三亚构建“标准+信用+智慧”旅游消费保障体系

Core Viewpoint - Sanya has established a "standard + credit + intelligence" tourism consumption guarantee system to enhance consumer protection and promote high-quality development in the tourism market [2][3]. Group 1: Standardization and Regulation - Sanya has implemented a series of industry service standards across six key tourism elements: dining, accommodation, transportation, entertainment, shopping, and activities, focusing on standardization to address previous market issues [3][4]. - The city introduced local standards for seafood dining, including price transparency and mandatory use of electronic scales, which has led to a significant increase in customer traffic for compliant businesses [3]. - A total of 16 local standards have been established, with six being national firsts, ensuring that consumers have clear pricing and businesses have operational guidelines [4]. Group 2: Credit-Based Market Governance - Sanya has shifted from a reactive regulatory approach to a proactive one by implementing a "credit +" governance model, which emphasizes credit evaluation and positive incentives to create a transparent consumer environment [5]. - The introduction of a "one household, one code" system allows consumers to access detailed information about merchants, enhancing their ability to make informed choices and avoid potential pitfalls [6]. Group 3: Smart Complaint Handling - The "Sanya Rest Assured Travel" platform enables quick resolution of consumer complaints, with a commitment to respond within 30 minutes, showcasing the integration of big data and AI in tourism governance [7]. - The platform has successfully handled 14,415 complaints with a 100% effective resolution rate, demonstrating the efficiency of the complaint management system [8]. Group 4: Financial Support and Coverage - The "advance compensation" fund for the complaint handling system has been expanded to 10 million yuan, with over 100,000 merchants included in the "Rest Assured Travel" directory, covering various tourism consumption scenarios [8].