Core Insights - The article discusses the transformation of retail in Shandong, focusing on how supermarkets like "胖东来" (Pang Donglai) have become customer favorites through quality and service improvements [2][3]. Group 1: Retail Transformation Strategies - The retail industry is shifting from traditional models to a quality-centric approach, emphasizing user and product focus [2]. - 永辉超市 (Yonghui Supermarket) has implemented a "胖改" strategy, resulting in over 400% sales growth and a 170% increase in customer traffic at its newly opened store [2]. - The strategy includes enhancing product quality, improving store layout, and providing over 30 customer-friendly services [2][3]. Group 2: Private Label Development - "胖东来" has successfully established its own brand products across various categories, driven by a robust supply chain, leading to high market demand [3]. - 银座集团 (Yingzuo Group) is also developing private labels like "InZone" and "银座优鲜" to control product quality and costs while enhancing value for customers [3]. Group 3: Customer Experience and Store Layout - Supermarkets are redesigning layouts to place fresh and baked goods at the entrance to stimulate customer interest and enhance shopping experience [4]. - 家家悦集团 (Jiajia Yue Group) has seen a 20%-30% increase in sales after store renovations, utilizing data analytics to tailor offerings to local demographics [5]. Group 4: Market Adaptation and Innovation - The retail sector is evolving from mere product providers to "lifestyle designers," focusing on health-conscious products and interactive shopping experiences [7]. - New projects like 银座·新辰天地 (Yingzuo New Century) are being developed to cater to younger consumers, featuring trendy designs and a mix of shopping and entertainment [7]. Group 5: Policy and Industry Trends - The Shandong government is promoting retail innovation, aiming to renovate over 50 commercial facilities this year to create new consumer hubs [8].
新零售业时代,山东商超如何成为顾客心头爱