Xin Lang Cai Jing·2025-08-11 06:36Core Viewpoint - The Sichuan Branch of Postal Savings Bank of China is committed to enhancing customer service by implementing innovative service models and optimizing processes, particularly for special groups such as the elderly, merchants, outdoor workers, and foreign nationals [1][6]. Group 1: Customer-Centric Services - The branch has introduced a "零钱包" service for convenient small change exchange, allowing customers to avoid long queues and even offering home exchange services, which has been well-received by local merchants and elderly clients [1]. - The branch has set up a dedicated "爱心窗口" with facilities like magnifying glasses and large print guides to assist elderly customers, demonstrating care and respect for their needs [3]. Group 2: Community Support Initiatives - A "邮爱驿站" has been established to provide outdoor workers and tourists with free drinking water, charging stations, and financial literacy materials, creating a comfortable resting area [4]. - The branch has implemented a "service to home" initiative for special groups, offering door-to-door services for tasks like password resets and account inquiries, addressing the practical difficulties faced by these customers [6]. Group 3: Efficient Services for Foreign Nationals - The branch has streamlined services for foreign clients by providing a dedicated green window for foreign-related services, facilitating personal account openings and currency exchange [5]. - Staff members are proficient in English, ensuring smooth communication with foreign customers and enhancing service efficiency [5].