Xi Niu Cai Jing·2025-08-11 08:38Group 1 - The internal office system POPO of NetEase experienced issues, allowing message sending and receiving but hindering some business operations due to a network fault in the server room [2] - The downtime for NetEase games exceeded 2 hours, with significant challenges in troubleshooting due to the extensive area affected [2] - On August 5, multiple games under NetEase faced login issues, with players reporting freezing at the login stage despite attempts to restart devices or reinstall the games [2] Group 2 - NetEase's game "Identity V" acknowledged the login issues and stated that the development team was urgently working on troubleshooting and would communicate updates once resolved [2] - The game "Onmyoji" also reported login issues due to a temporary technical fault, with the team actively working on repairs and promising compensation for affected players [2] - This incident is not the first major server crash for NetEase, with a previous significant outage occurring in March 2025, affecting multiple games due to a network fault from the operator China Mobile [5]