Western Union Expands Retail Footprint With $500 Million Intermex Deal

Company Acquisition - Western Union is acquiring International Money Express (Intermex) for $500 million, aimed at enhancing its retail business in the U.S. and accelerating digital customer acquisition [1][2] - The acquisition is described as a strategic move to strengthen North America operations and expand presence with key consumer segments across the U.S. [2] Brand and Customer Relationships - Intermex has established a well-recognized brand and strong agent and customer relationships, which will help Western Union expand its retail footprint and improve operational efficiencies [3] - The acquisition will provide Intermex's 6 million customers access to Western Union's digital platforms and capabilities [3] Market Position and Financial Performance - The deal is expected to stabilize Western Union's U.S. retail footprint, enhancing resilience and improving customer access across the Americas [4] - Western Union reported a 4% drop in revenue in the previous quarter, partly due to a slowdown in its North America retail business [4] Digital Payment Trends - Latin America is experiencing a significant shift towards digital payments, with digital payments accounting for 48% of eCommerce transaction value and 30% of POS transaction value in 2022, up from 14% and 2% in 2014 [6] - Projections indicate that by 2030, these shares will increase to 66% for online purchases and 49% for in-store transactions, while cash transactions are expected to decline from 67% in 2014 to just 17% by 2030 [6] Industry Transformation - The acceleration of digital payments in Latin America is characterized as a transformation, combining mobile-first innovation with inclusive financial infrastructure [7]