Xiao-I (US:AIXI) Prnewswireยท2025-08-11 13:15Core Insights - Xiao-I Corporation has renewed its strategic partnership with a leading Chinese manufacturer of high-end kitchen appliances for the eighth consecutive year, highlighting the importance of its AI solutions in enhancing customer service and operational efficiency in the consumer goods sector [1][4] Partnership and Technology - The collaboration leverages Xiao-I's flagship products, the Dialogue Robot (iBot) and IKBase (Intelligent Knowledge Base), to create an integrated intelligent service ecosystem that supports thousands of customer service agents and technicians [2] - The partnership emphasizes the role of AI in delivering exceptional service, from initial inquiries to after-sales support, thereby enhancing brand loyalty for premium consumer brands [4] AI-Powered Services and Value - Unified Omnichannel Customer Support: The iBot provides 24/7 intelligent customer service across various channels, improving first-contact resolution rates and customer satisfaction [7] - E-commerce Sales Enablement: Intelligent chatbots assist online shoppers, enhancing conversion rates and the overall digital shopping experience [7] - Scalable Technical Support & Dispatch: Over ten thousand field service technicians are equipped with AI tools for instant access to troubleshooting guides and manuals, leading to faster and more accurate service [7] - Operational Efficiency & Cost Savings: Automation of routine inquiries and tasks allows human staff to focus on complex issues, resulting in cost reductions and productivity gains [7] Company Overview - Xiao-I Corporation is a leading cognitive intelligence enterprise in China, specializing in a wide range of AI solutions, including natural language processing, voice and image recognition, and machine learning [5]