暴力催收？海尔消金遭万人投诉，回应称“行业共性”

Core Viewpoint - Haier Consumer Finance has been fined 2.05 million yuan for exaggerated marketing, improper collection practices, and misappropriation of credit funds, marking the largest penalty in the consumer finance industry in the past three years [1] Summary by Sections Regulatory Actions - The Qingdao Regulatory Bureau of the National Financial Supervision Administration imposed a fine of 2.05 million yuan on Haier Consumer Finance for various violations, including exaggerated marketing and improper collection practices [1] - The former general manager, Huang Yinghua, was also fined and banned from holding positions for two years [1] Company Response - Haier Consumer Finance stated that the penalty relates to issues identified before 2021, and the company has taken corrective actions [1] - The company acknowledged the complaints regarding collection practices but emphasized that legal collection is their right [2] Customer Complaints - There are over 16,000 complaints on the Black Cat Complaints platform, primarily concerning "violent collection" and "threats" [1][5] - A borrower reported harassment from collection staff even after agreeing to a repayment extension, indicating a serious invasion of privacy [3] Industry Context - Haier Consumer Finance indicated that the issues in their collection practices reflect broader problems within the industry, and they are committed to continuous improvement [3]