Core Points - The article highlights the exceptional customer service provided by the staff of CCB Jining Qushida Branch, who went above and beyond to assist an elderly customer in need [1][2] - The staff's actions exemplify the bank's commitment to a customer-centric service philosophy, especially in challenging conditions such as high temperatures [2] Summary by Sections Customer Service Initiative - An 84-year-old customer, Mrs. Xu, was unable to withdraw money due to forgetting her bank card password and was unable to visit the bank in person due to her health condition [1] - The customer service team promptly initiated a special service plan and visited her home despite the high temperature of 38°C [1] Interaction with the Customer - Upon arrival, the staff provided comfort and explained the process in simple terms, ensuring Mrs. Xu understood each step [1] - They completed the necessary procedures, including identity verification and password reset, while also ensuring the elderly customer was comfortable by adjusting the fan and offering water [1] Customer Satisfaction and Company Values - Mrs. Xu expressed her gratitude, highlighting the positive impact of the staff's efforts [1] - The bank emphasizes its dedication to serving special groups and aims to convey warmth and care through its services [2]
建行济宁曲师大支行：高温下的暖心服务