Qi Lu Wan Bao·2025-08-12 01:54Core Points - The incident highlights the compassionate service approach of the bank, showcasing how staff members actively engage in providing assistance during unexpected situations [1][2] - The bank emphasizes the importance of human touch in financial services, aiming to create a warm and supportive environment for customers [2] Group 1: Incident Description - Two middle school students were caught in sudden rain and sought shelter at the bank's entrance, where the lobby manager welcomed them inside [1] - The lobby manager provided warm water and comforted the students, helping them relax in the bank's cozy environment [1] - As the rain subsided, the manager offered the students emergency umbrellas, ensuring their safety while traveling home [1] Group 2: Bank's Service Philosophy - The bank consistently aims to convey warmth through genuine actions, enriching its service offerings beyond traditional financial transactions [2] - Staff members are trained to provide timely assistance, such as offering emergency supplies and support during adverse conditions [2] - The bank plans to maintain its commitment to kindness, ensuring that everyone who visits or passes by feels the warmth and goodwill of the institution [2]