Qi Lu Wan Bao·2025-08-12 01:59Core Insights - The article highlights the successful resolution of an ETC cancellation issue for a customer located in a different province, showcasing the efficient and professional service capabilities of the bank's branch [1][2] Group 1: Customer Service - The customer, Mr. Zhao, faced difficulties in canceling his ETC device due to system restrictions while being in a different province [1] - The bank's staff promptly responded to Mr. Zhao's inquiry and provided detailed guidance on the cancellation process [1] - The branch initiated a cross-regional collaboration mechanism to assist Mr. Zhao, coordinating with the local branch to facilitate the cancellation [1] Group 2: Operational Efficiency - The bank's proactive approach involved contacting Mr. Zhao to understand the specifics of his issue and suggesting a solution through local branch assistance [1] - The collaboration between the bank and the local branch included guiding Mr. Zhao in preparing necessary documents and completing identity verification [1] - The successful completion of the ETC cancellation was a result of coordinated efforts and customer cooperation, reflecting the bank's commitment to problem-solving [1] Group 3: Future Commitment - Mr. Zhao expressed high satisfaction with the service, particularly praising the professionalism and problem-solving abilities of the staff [2] - The bank plans to continue optimizing its cross-regional business collaboration mechanisms to enhance customer service experiences [2] - The focus on improving customer satisfaction and brand reputation is a key future objective for the bank [2]