Core Viewpoint - The article highlights the commitment of the Bank of China Jinan Tourism Road Branch to customer-centric service, particularly during adverse weather conditions, showcasing their proactive approach in addressing customer needs [1][2]. Group 1: Customer Service Response - The bank received an urgent call from a customer, Mr. Huo, whose elderly father needed to update expired bank cards but was unable to do so due to severe weather conditions [1]. - In response, the bank activated an emergency service mechanism and formed a "door-to-door service team" to assist the customer at home, demonstrating a high level of service commitment [1][2]. Group 2: Service Execution - The staff not only replaced the old cards but also assisted Mr. Huo's father in setting up mobile banking, ensuring he understood the basic operations and features for future convenience [2]. - The customer expressed gratitude for the staff's warmth and professionalism, indicating that the service exceeded his expectations and truly brought the bank's services to his home [2]. Group 3: Future Commitment - The bank plans to continue its customer-centric approach, aiming to enhance service quality and ensure that every customer feels the warmth and care of the bank [2].
建行济南旅游路支行：贴心上门服务暖人心，雨天为客户解忧