Core Points - The article highlights the efforts of the Bank of China in bridging the "digital divide" for elderly customers, emphasizing the importance of patience and understanding in service delivery [1][2] - The bank has implemented specific measures, such as providing an "elderly exclusive box" with tools like magnifying glasses and simplified instruction cards, to assist older clients in using smart devices [1] - Staff members are trained to engage with elderly customers at their level, offering personalized support and creating a warm, trusting environment [2] Summary by Sections - Digital Divide: The article discusses the challenges elderly customers face with smart banking devices, illustrating the emotional aspect of their reluctance to adapt to new technology [1] - Supportive Measures: The bank has introduced practical solutions, including safety features in waiting areas and visual aids, to enhance the experience for older clients [1] - Human Touch in Service: The narrative emphasizes the importance of human interaction, where staff members take the time to understand and cater to the individual needs of elderly customers, fostering a sense of trust and comfort [2]
建行菏泽曹县支行：指尖的温度，让智能服务不再冰冷