空置房物业费打折，物业服务能否蹚出“质价平衡”新路？

Core Viewpoint - The reduction of property fees for vacant homes is not only a price adjustment but also a disruption of traditional industry rules, necessitating property companies to enhance service quality, expand business areas, and innovate service models for sustainable development [1][8]. Group 1: Policy Changes and Implementation - More than 10 cities across the country have adopted discounted property fees for vacant homes, with Lanzhou implementing a 30% discount, allowing homeowners to save nearly 1,000 yuan annually for unoccupied properties [1][5]. - The revised "Lanzhou Property Management Regulations" allows homeowners to apply for a 70% fee reduction for unoccupied properties, effective from March 1, 2021 [2][4]. - The "Property Service Fee Management Implementation Measures" further clarifies that property fees can be reduced to 70% after six months of vacancy, contingent upon written application and confirmation by the property service provider [2][3]. Group 2: Impact on Property Companies - The discount policy has led to a significant reduction in revenue for property companies, with some reporting a 15% decrease in annual income due to the 50% fee for vacant homes [5][6]. - Property companies are adapting by enhancing operational efficiency through technology, such as introducing smart inspection robots and reducing management layers, resulting in a 10% decrease in labor costs [5][6]. - Some companies are shifting strategies to improve service quality and customer satisfaction, such as adding community services and enhancing green spaces, leading to a 30% increase in resident satisfaction [5][6]. Group 3: Industry Transformation - The property management industry is undergoing a significant transformation, with a 59.8% increase in the number of property management companies to 375,000 in 2023, while the real estate sector has seen a decline in new construction [7]. - Property companies are now required to rely on service quality to gain market trust, moving away from dependency on developers for financial support [7][8]. - Experts suggest that the price adjustments reflect market dynamics, and establishing a new service quality evaluation system could resolve existing conflicts and ensure a balance between service quality and pricing [7][8].