Plymouth Rock Assurance Corporation Announces Key Executive Appointments

Core Insights - Plymouth Rock Assurance Corporation has announced the appointment of Brooke Bass as Chief Operating Officer (COO) and Dale Brooks as Chief Claims Officer (CCO), marking a significant enhancement to its Independent Agency Group leadership team [1][2] Leadership Appointments - Brooke Bass will oversee Claims and Customer Service, focusing on daily operations and long-term strategic initiatives, bringing over 20 years of experience from her previous role at Liberty Mutual [2][3] - Dale Brooks will manage all aspects of the claims function, emphasizing process improvements and customer experience, with over 30 years of claims experience from Progressive Insurance [3][4] Strategic Objectives - The appointments are seen as a crucial step in achieving the company's strategic goals and enhancing the executive leadership depth, aimed at driving operational excellence and exceptional service [2][3] Company Overview - Plymouth Rock Assurance is dedicated to providing a higher level of service and innovative products, allowing customers to engage through various channels including online, mobile app, and direct contact with agents [4] - The company manages over $2.3 billion in auto and home insurance premiums across several states including Connecticut, Massachusetts, New Hampshire, New Jersey, New York, and Pennsylvania [4]