Qi Lu Wan Bao Wang·2025-08-12 13:57Core Insights - The Bank of China Heze Branch successfully facilitated a special refund operation for a provincial high-tech enterprise, demonstrating effective financial support for the real economy [1] - The enterprise faced challenges in cross-border settlement due to operational errors by the freight forwarding company, leading to a delay in refund processing [1] - The branch utilized foreign exchange facilitation policies to guide the enterprise through the refund process, ensuring compliance and efficiency [1] Group 1 - The enterprise prepaid $30,000 to an overseas client in October 2024 and completed export performance in December 2024, but faced issues due to discrepancies in the collection entity [1] - The refund request was made after the 180-day limit due to delays caused by the departure of the enterprise's business operator and communication breakdown with the freight forwarder [1] - The branch referred to the State Administration of Foreign Exchange's policy allowing A-class enterprises to process overdue refunds under $200,000 directly, assisting the enterprise in preparing necessary documentation [1] Group 2 - The Heze Branch focuses on the cross-border needs of small and micro enterprises, leveraging policy benefits and providing comprehensive tracking services [2] - The branch aims to support foreign trade enterprises in stabilizing orders and expanding markets, contributing to the development of Heze's foreign-related economy [2]