Core Insights - The report highlights the establishment of a comprehensive consumer rights protection framework by the company, marking 2023 as the "Year of Consumer Protection" [1] - The company has successfully utilized technology to prevent significant financial losses for users, amounting to nearly 550 million yuan throughout the year [3] Group 1: Consumer Protection Initiatives - The company launched a "Consumer Protection Zone" on its app, providing a one-stop platform for user rights protection, achieving a user satisfaction rate of 98.9% [2] - In 2023, the company provided in-depth customer management services to nearly 500,000 users, with a resolution rate of 73.19% for specialized negotiation services [2] - A total of 664 million yuan in support was provided to customers through a consumer protection assistance mechanism [2] Group 2: Technological Advancements - The company established a three-tier information security governance structure, enhancing its ability to protect user data privacy and security [3] - Over 30,000 instances of fraud were blocked using advanced technology, with fraud alerts reaching over 17.23 million users [3] - The company identified over 20,000 suspected "black and gray industry" clients and sent nearly 4,000 risk alert messages to relevant customers [3] Group 3: Industry Collaboration and Research - The company actively engaged in building an industry-wide consumer protection ecosystem, partnering with the Chinese National Weightlifting Team for public awareness campaigns that reached over 11.31 million people [4] - It organized regular consumer protection educational sessions to enhance public understanding of financial rights and protections [4] - The company led a research initiative on financial consumer education and rights protection, collaborating with various legal and academic institutions to advance the systematic and legal framework of consumer protection [4]
信也科技发布消费者权益保护2023年度报告: 科技驱动、服务为先、合作共建社会化消保体系