Core Viewpoint - The 2023 ESG report of Guangfa Bank highlights its commitment to high-quality and sustainable development while actively fulfilling social responsibilities and improving its ESG performance [1] Group 1: Governance and Risk Management - Guangfa Bank deepened its party leadership to enhance governance and improve service quality, focusing on innovation and risk management [2] - The bank has strengthened its risk control system, improving the precision of risk management [2] Group 2: Support for the Real Economy - The bank emphasizes serving the real economy, implementing measures to reduce fees, resulting in a fee reduction of 104 million yuan benefiting over 420,000 customers [3] - It has increased support for key strategic areas, with public loans in major economic regions accounting for 88.7% of total loans [3] Group 3: Financial Innovation - Guangfa Bank supports national technological innovation, with a technology loan balance reaching 188.471 billion yuan by the end of 2023 [4] - The bank is advancing digital transformation to meet diverse customer needs through innovative financial products [4] Group 4: Customer Rights and Service Quality - The bank prioritizes customer rights, achieving a satisfaction rate of 98.12% for its customer service hotline [5] - It has conducted over 15,000 financial education activities, reaching 200 million customers [5] Group 5: Low-Carbon Development - Guangfa Bank is committed to green development, issuing seven green financial products and achieving a green loan balance of 154.367 billion yuan [6] Group 6: Employee Development - The bank ensures equal opportunities for employees and has conducted nearly 20,000 training programs, benefiting over 620,000 employees [7] Group 7: Community Engagement and Charity - Guangfa Bank has actively engaged in social responsibility, with agricultural loans totaling 170.999 billion yuan and charity projects amounting to 12.6279 million yuan [9]
初心为民 广发银行发布2023年社会责任（ESG）报告
Xin Hua Wang·2025-08-12 06:13