深夜“逆行”的先锋队，让上海人寿服务永远在线

Core Viewpoint - Shanghai Life Insurance has mobilized its customer service team to ensure uninterrupted service during the new round of COVID-19 lockdowns in Shanghai, demonstrating a strong commitment to customer support and social responsibility [5][10]. Group 1: Company Response to COVID-19 - On March 27, Shanghai implemented new lockdown measures, prompting Shanghai Life Insurance to arrange for its customer service centers to operate 24/7 to maintain service continuity [5][10]. - Employees, including Shi Lili and Shi Lu, volunteered to work night shifts, prioritizing customer service over personal commitments, showcasing dedication to their roles [2][6][10]. - The company has received over 800 calls and assisted nearly 1,000 customers during the lockdown period, reflecting its proactive approach to customer needs [10]. Group 2: Employee Commitment - Employees have been working 12-hour shifts, often facing challenges such as limited access to food and resources, yet they remain committed to their responsibilities [8][10]. - The support from company leadership has been crucial in addressing employee needs during this challenging time, fostering a sense of community and teamwork [10]. - Employees have adapted to the situation, with some even managing personal responsibilities remotely while ensuring customer inquiries are handled effectively [6][8]. Group 3: Social Responsibility - Shanghai Life Insurance emphasizes a customer-centric service philosophy, aligning with government directives to strengthen the financial support system during the pandemic [10]. - The company’s actions reflect a broader commitment to social responsibility, contributing to the community's efforts in pandemic control [10].