Yang Guang Wang·2025-08-12 06:27Core Viewpoint - The article highlights the commitment of China Life Insurance Company to provide personalized and accessible services to clients in remote areas, emphasizing the importance of human touch in the digital age [1][6]. Group 1: Service Commitment - China Life Insurance has conducted 597 on-site service visits in 2024, demonstrating their dedication to reaching clients in challenging terrains [1]. - The company’s service team embodies the "iron foot" spirit, ensuring that their promise of lifelong protection reaches every corner that needs warmth [1]. Group 2: Case Studies of Service - A case is presented where a staff member traveled 50 kilometers through difficult terrain to assist an elderly client with a lapsed insurance policy, taking a total of 6 hours for the service [2][3]. - Another instance involves a manager who traveled approximately 100 kilometers to help a disabled client access survival benefits, showcasing the lengths the company will go to ensure client satisfaction [4]. - A ten-year effort to locate a policyholder for a small claim of 50 yuan illustrates the company's commitment to fulfilling promises, regardless of the amount involved [5][6]. Group 3: Human Touch in Service - The article emphasizes that despite advancements in technology, the personal touch and human interaction remain irreplaceable in providing insurance services [6]. - The narrative of the company’s staff overcoming physical and logistical challenges to deliver services reinforces the idea that genuine care and commitment are at the heart of their operations [6].