上海人寿：推出四项措施助力复工复产

Group 1 - The Shanghai government has initiated a phased approach to resume business and market activities starting from May 16, with full implementation of normalized pandemic prevention measures by June 1 [1] - Shanghai Life Insurance has been included in the first batch of financial institutions allowed to resume operations, emphasizing service priority and robust support for customer needs [2] - The company has implemented new service measures to enhance customer experience, including simplified processes for policy renewal and claims, and has achieved a claims approval rate of 99.3% in the first quarter [3] Group 2 - Shanghai Life Insurance has proactively expanded its insurance product offerings related to COVID-19, optimizing claims processes and providing 24/7 online claims services to support customers during the pandemic [4] - The company has taken steps to alleviate the financial burden on small and micro enterprises by reducing rent for affected tenants, with an estimated total reduction of nearly 500,000 yuan [5][6] - Shanghai Life Insurance is committed to supporting the economic recovery and ensuring that financial services remain uninterrupted during the pandemic [6]