Bank Of Shanghai(SH:601229) Quan Jing Wang·2025-08-13 05:51Core Insights - The 2025 World Artificial Intelligence Conference in Shanghai showcased Shanghai Bank's innovative AI mobile banking platform, emphasizing its "dialogue as service" model and user-friendly design aimed at enhancing customer experience [1][2]. Group 1: Service Innovation - Shanghai Bank's AI mobile banking redefines banking service entry by utilizing a "dialogue as service" approach, allowing users to interact through text or voice for various banking needs without navigating complex menus [1]. - The AI system can quickly analyze user data to recommend financial products, providing a seamless experience comparable to consulting a professional bank advisor [1]. Group 2: Human-Centric Design - The AI mobile banking platform incorporates "smart prediction" and "age-friendly design," demonstrating a commitment to user-centric service by anticipating customer needs based on historical behavior and preferences [2]. - Shanghai Bank collaborates with communities to create over 300 "Beautiful Life Studios," addressing the needs of elderly customers through both online and offline services, thereby lowering financial barriers for senior citizens [2]. Group 3: Technological Foundation - The implementation of the AI mobile banking service is based on a "technology-first, data-driven, business-integrated" approach, utilizing a layered architecture and modular design for its core technology [3]. - The platform has shown significant improvements in service efficiency, including a 10% increase in business transaction conversion rates and enhanced online problem resolution capabilities [3]. Group 4: Future Directions - Shanghai Bank aims to further explore AI innovations in financial scenarios, focusing on refining large models with regulatory and product knowledge to mitigate inaccuracies [4]. - The bank plans to evolve its mobile banking from a "functional tool" to an "intelligent partner," integrating AI with various life services beyond finance [5].