Qi Lu Wan Bao·2025-08-13 08:04Core Insights - A senior customer at CITIC Bank was saved from a potential scam that could have resulted in a loss of 400,000 yuan in retirement funds due to the bank's timely intervention [1][2] Group 1: Incident Overview - The incident began when a senior customer requested to increase her bank transfer limit to pay for an automatic deduction from Douyin, raising suspicions among bank staff due to her vague explanations and anxious demeanor [2] - The customer had previously installed an illegal app called "Hui Xie Tong" under the guidance of a stranger, which allowed the scammer to view her screen and potentially access sensitive information [2][3] Group 2: Bank's Response - Upon identifying the situation as a typical telecom scam, bank staff acted quickly to close non-counter transaction channels on the customer's account, preventing further remote access by the scammer [3] - The bank assisted the customer in reporting the incident to the police and helped remove the risky software from her phone, effectively safeguarding her funds [3] Group 3: Customer Feedback and Future Measures - The customer expressed immense gratitude towards the bank staff for their professionalism and quick actions, stating that she felt secure keeping her money with CITIC Bank [4] - CITIC Bank's Jinan Tianqiao branch emphasized its commitment to enhancing employees' ability to identify risks and recognize unusual signals, aiming to protect customers from scams targeting vulnerable groups like the elderly [4]