Core Points - The article highlights the exemplary customer service provided by the CCB Heze Juye Branch, showcasing their commitment to a customer-centric service philosophy [1][2] - The branch aims to continuously optimize services for special needs customers, ensuring that all clients, regardless of their physical condition, receive attentive and convenient financial services [2] Group 1 - A customer in a wheelchair received careful assistance from the staff, demonstrating the bank's dedication to providing a warm and considerate service experience [1] - The staff member took extra care in communicating with the customer, ensuring that the process of replacing a lost bank card was clear and understandable [1] - The positive interaction resulted in the customer expressing gratitude, highlighting the effectiveness of the bank's service approach [1] Group 2 - The branch's management emphasizes the goal of transforming the branch into a service hall characterized by high service quality, good experience, smooth processes, and high efficiency [2] - The commitment to "warm service" is intended to permeate every interaction with customers, reinforcing the bank's focus on customer satisfaction [2]
建行菏泽巨野支行：轮椅上的安心守护