Core Viewpoint - The article highlights the humanized service approach of the Bank of China in Yantai, emphasizing its commitment to customer care and community support during extreme weather conditions [1] Group 1: Customer Service Initiatives - The bank has established a "Laborer’s Harbor" area to provide a resting place for laborers, offering them a cool space to relax and hydrate during hot weather [1] - Staff members actively engage with customers, demonstrating empathy and care, as seen when a sanitation worker was invited to cool off inside the bank [1] Group 2: Emotional Connection with Customers - The interaction between bank staff and the sanitation worker illustrates how personalized service fosters emotional connections, making customers feel valued and appreciated [1] - The bank's efforts to create a welcoming environment contribute to building a strong relationship with the community, encouraging customers to return for both services and support [1]
建行烟台二马路支行：高温下的清凉守护