Core Points - A mother visited the CCB Binhzhou Xingfu branch with heavy bags of coins for exchange into paper currency, receiving prompt and warm assistance from the staff [1][2] - The bank staff demonstrated teamwork and efficiency by quickly organizing a flexible service window to handle the coin exchange without disrupting regular operations [1] - The mother expressed gratitude for the bank's attentive service, highlighting the importance of customer care in banking [2] Group 1 - The bank staff immediately engaged with the customer upon noticing her need for assistance with coin exchange [1] - A flexible service approach was implemented, allowing another staff member to assist with the coin counting and exchange process [1] - The entire process took over half an hour, resulting in the successful exchange of over 2000 yuan in coins into neat bundles of paper currency [1] Group 2 - The mother was pleasantly surprised by the staff's willingness to help, countering her initial concerns about the inconvenience of bringing in so many coins [2] - The bank emphasizes the importance of warm and considerate service to enhance customer relationships [2] - Future plans include further optimizing service processes to improve customer experience and satisfaction [2]
建行滨州兴福支行：兑换“小硬币”，彰显“大温度”