Core Points - The article highlights the compassionate service provided by the staff at the CCB Binhzhou Zouping branch during adverse weather conditions, emphasizing their commitment to customer care and support [1][2] - The staff's actions exemplify the bank's principle of "finance for the people," ensuring that every customer feels valued and cared for, especially in times of need [2] Group 1 - The couple faced difficulties due to the husband's mobility issues and the wife's visual impairment, which made banking transactions challenging [1] - The branch manager quickly initiated a green channel to assist the couple, demonstrating a proactive approach to customer service [1] - Staff members provided detailed assistance, including reading documents aloud for the couple and helping with the signature process [1] Group 2 - The staff's efforts resulted in the couple receiving the cash they needed for medication, showcasing the bank's dedication to meeting customer needs [1] - The article concludes with the staff escorting the couple safely to a taxi, further illustrating their commitment to customer care [1][2]
建行滨州邹平支行：雨幕中的暖意——帮特殊客户解急难