Core Viewpoint - The article highlights a heartwarming story of a bank's customer service, showcasing the dedication and care of bank staff in assisting a customer with damaged currency, reflecting the humanistic spirit of financial services [1] Group 1: Customer Service - A senior customer brought in 500 yuan worth of damaged currency, seeking assistance for exchange [1] - Bank staff demonstrated patience and focus, spending nearly two hours meticulously piecing together the damaged notes [1] - The successful reconstruction of 300 yuan in complete banknotes resulted in a joyful response from the customer, emphasizing the importance of customer care [1] Group 2: Company Philosophy - The bank's approach is characterized by treating even small customer needs as significant, reflecting a commitment to high-quality service [1] - The staff's actions illustrate a broader commitment to humanistic values in financial services, aiming to create warm and supportive interactions with customers [1] - The bank plans to continue this philosophy, ensuring that similar heartwarming stories are part of their service experience [1]
建行淄博高青支行：残币拼图里的金融温度