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建行济南铁道车站支行:用脚步丈量需求 用服务温暖人心
Qi Lu Wan Bao·2025-08-13 08:19

Core Insights - The article highlights the proactive approach of the Bank of China Jinan Railway Station branch in addressing customer needs by providing on-site assistance to activate merchant payment codes, enhancing customer satisfaction and convenience [1] Group 1: Customer Service - The bank staff visited a company to help activate their merchant payment code, which had not been utilized due to the frequent absence of the responsible person [1] - The on-site service included guiding the customer through the activation process and explaining the benefits of real-time transaction notifications and mobile banking features [1] - The successful activation of the payment code resulted in immediate customer satisfaction, showcasing the effectiveness of personalized service [1] Group 2: Financial Support - The bank regularly engages in follow-up calls and online consultations to meet the unique needs of its customers, demonstrating a commitment to providing efficient financial support [1] - This initiative reflects the bank's dedication to the principle of "finance for the people," emphasizing the importance of accessible and responsive financial services [1]