Core Viewpoint - The article highlights the commitment of the Bank of China to provide continuous and reliable customer service, even outside regular business hours, showcasing the effectiveness of remote assistance in resolving customer issues [1][2]. Group 1: Customer Service Experience - A customer, Mr. Wang, faced difficulties in transferring funds due to a limit on his account, prompting him to call the bank for assistance [1]. - The bank staff demonstrated patience and expertise by guiding Mr. Wang through the process of increasing his transfer limit via mobile banking, ensuring he felt supported throughout the interaction [1]. - After successfully completing the transfer, Mr. Wang expressed gratitude for the efficient service provided over the phone, highlighting the effectiveness of remote customer support [1]. Group 2: Commitment to Service - The article emphasizes that even when physical branches are closed, the bank's commitment to customer service remains strong, as staff continue to assist clients remotely [2]. - The bank's motto, "No matter when or where, we guard your trust," reflects its dedication to maintaining a high level of service and support for customers at all times [2].
建行济南新华支行：指尖微光解燃眉，跨越千里显真情