Qi Lu Wan Bao·2025-08-13 08:27Core Insights - The Agricultural Bank of China (ABC) is actively addressing the challenges faced by elderly customers in using digital banking services, particularly mobile banking and ATMs [1] - The bank has implemented a hands-on approach by assigning dedicated staff to guide elderly clients through the banking process, enhancing their confidence and ability to use technology [1] Group 1: Customer Support Initiatives - ABC has arranged for specialized personnel at the entrance of the Jinan Lingyan Road branch to assist elderly customers with tasks such as taking numbers and filling out forms [1] - The branch provides visual aids, including illustrated operation guides, to facilitate learning for elderly clients [1] - The bank has made available various convenience items like reading glasses and blood pressure monitors in the waiting area to enhance customer experience [1] Group 2: Service Efficiency - During peak pension distribution periods, the branch increases staffing and opens flexible service windows to reduce the average waiting time for elderly customers to 15 minutes [1] - ABC has organized regular anti-fraud workshops, inviting financial advisors to educate elderly clients on fraud prevention and retirement savings planning, serving over 200 elderly customers this year [1] Group 3: Commitment to Quality Service - The Lingyan Road branch is committed to providing high-quality, efficient, and compassionate financial services, reflecting the bank's responsibility and dedication to its customers [1]