Qi Lu Wan Bao·2025-08-13 08:48Core Viewpoint - The article highlights the proactive and customer-centric approach of Agricultural Bank of China (ABC) in providing tailored banking services to elderly and disabled customers, showcasing their commitment to enhancing customer experience and accessibility [1] Group 1: Customer Service Initiatives - ABC has established a "green channel" for elderly and disabled customers, offering priority processing, home service, and cash appointment options [1] - The bank's staff demonstrated efficiency and attentiveness by providing on-site assistance to a customer who was unable to visit the branch due to mobility issues, completing the service in just 20 minutes [1] Group 2: Accessibility Features - The branch is equipped with facilities such as love seats, magnifying glasses, and emergency medicine boxes to assist customers [1] - Dedicated personnel are assigned to guide elderly customers in using smart devices, helping them overcome the "digital divide" [1] Group 3: Community Engagement - ABC conducts regular "financial knowledge into the community" activities, educating residents on preventing telecom fraud and identifying illegal fundraising [1] - In the current year, the branch has served over 200 special group customers and held more than 10 community outreach sessions [1]