Qi Lu Wan Bao·2025-08-13 09:16Core Points - The article highlights the exceptional customer service provided by the Bank of China in Yantai, particularly during the high-temperature period when many retirees come to collect their pensions [1][2] - The bank's staff demonstrated empathy and efficiency by quickly assisting an elderly customer who had lost his salary card, showcasing the importance of customer care in the banking industry [2] Group 1 - The bank implemented a "green channel" service for elderly customers, allowing them to bypass long queues and receive prompt assistance [1][2] - The entire process of identity verification and new card issuance for the elderly customer took only ten minutes, reflecting the bank's commitment to efficiency [2] - The positive response from other customers in the queue indicates a strong community support for the bank's customer service initiatives [2] Group 2 - The bank's actions are described as creating a "cool oasis" in the heat, emphasizing the role of financial institutions in providing comfort and care to vulnerable groups [2] - The bank's service approach is not only about speed but also about showing respect and care for special groups, enhancing the overall customer experience [2]