江苏大学附属医院构建优质医疗服务新生态

Core Viewpoint - Jiangsu University Affiliated Hospital has implemented innovative services to enhance patient experience and streamline medical processes, focusing on quality healthcare, excellent service, optimized procedures, and patient satisfaction [1][4][6]. Group 1: Service Innovations - The hospital introduced the "One-Window Service" which allows patients to complete payment, invoice printing, and appointment scheduling in just 10 minutes, significantly improving efficiency [1]. - The hospital has seen a rise in robotic-assisted surgeries, which offer smaller incisions and more precise operations, leading to reduced recovery times and lower complication risks [2]. - A new minimally invasive surgical technique for spinal surgery was introduced, showcasing the hospital's commitment to advancing medical technology and improving patient outcomes [2][3]. Group 2: Digital Transformation - The hospital has adopted a digital transformation strategy, including remote monitoring for patients, which allows for real-time blood sugar management and enhances surgical readiness [4]. - The implementation of bedside billing has increased the bedside settlement rate to over 60%, improving the discharge process for hospitalized patients [4]. - The hospital has launched an "All-Time" outpatient service, enabling patients to schedule appointments and consultations online, thus enhancing patient-doctor interactions [4]. Group 3: Patient-Centric Care - The hospital actively addresses patient concerns, such as parking difficulties, by constructing a smart parking facility that will add over 700 parking spaces [6]. - The hospital's staff has demonstrated exceptional commitment to patient care, as seen in the case of a patient with unexplained liver function damage, where coordination ensured timely treatment despite full capacity [5]. - The hospital's initiatives aim to create a comfortable and welcoming environment for patients, enhancing the overall healthcare experience [6].