上海市金山区枫泾市场监管所优化商业街消费环境

Group 1 - The Shanghai Jinshan District Fengjing Market Supervision Bureau is enhancing services to ensure the orderly operation of a commercial street by implementing a "Jinshan Plan" that focuses on optimizing the consumer environment [1] - The bureau conducted on-site inspections for over 100 merchants, emphasizing compliance in key areas such as inventory records, labeling of perishable goods, and timely after-sales service [1] - Enforcement personnel demonstrated a full traceability process for products, ensuring that consumers can confidently make purchases by scanning items for information on origin, inspection reports, and logistics [1] Group 2 - The bureau organized offline seminars to translate the "Three-Year Action Plan for Optimizing the Consumer Environment" into practical guidelines for merchants, promoting compliance and responsibility [2] - Merchants, including representatives from brands like Miniso and Pop Mart, signed a "Consumer Assurance Commitment," pledging to address complaints promptly and improve customer retention [2] - A mechanism for rapid response to complaints has been established, allowing for immediate rectification of issues such as non-compliant food labeling and delayed after-sales service [2] Group 3 - The Fengjing Market Supervision Bureau plans to continue monitoring merchant operations to prevent risks and effectively utilize online dispute resolution mechanisms for consumer complaints [3] - The Shanghai Jinshan District Market Supervision Administration intends to replicate the commercial street model in other key business districts, aiming to enhance consumer protection and regulatory oversight [3]