ERDOS(SH:600295) Xin Lang Cai Jing·2025-08-14 12:58Core Viewpoint - The article discusses a ticket refund dispute involving a comedy show in Ordos, Inner Mongolia, highlighting consumer concerns over "unfair terms" in ticket sales and the legal basis for non-refundable tickets [1][4][6]. Group 1: Ticket Refund Policy - A consumer named Mr. Li faced issues with a non-refundable ticket policy after purchasing tickets for a comedy show, which he could not attend due to a last-minute business trip [1]. - The Ordos Cultural and Tourism Bureau stated that the non-refund policy is a market behavior with legal backing, emphasizing that consumers were informed of this policy at the time of purchase [1][4]. - The ticketing platform's terms explicitly state that tickets are non-refundable unless the event is canceled or due to force majeure, indicating the unique nature of cultural services [6]. Group 2: Consumer Complaints and Regulations - The China Consumers Association reported a significant increase in complaints related to ticket refunds, with over 90% of refund requests stemming from concert-related issues in the first half of 2025 [6][7]. - Common consumer complaints include unreasonable refund policies, high cancellation fees, and the lack of accountability from event organizers for canceled shows [7]. - Recent regulations from the Ministry of Culture and Tourism and the Ministry of Public Security require event organizers to establish reasonable refund mechanisms, ensuring consumer rights are protected [7].