Qi Lu Wan Bao·2025-08-14 23:47Core Viewpoint - The article highlights the importance of providing warm and empathetic customer service in the banking industry, exemplified by a recent incident at the CCB Jinan Honglou Branch where staff went above and beyond to assist a special customer in need [1][2] Group 1: Customer Service Experience - A customer, Ms. Li, who had just completed chemotherapy, faced issues with her bank card and received immediate attention from the branch staff, showcasing the bank's commitment to customer care [1] - The branch manager initiated a special customer service protocol, ensuring Ms. Li was comfortable while her banking issues were resolved [1] - The staff efficiently processed the necessary documentation and expedited the unblocking of Ms. Li's bank card, leading to a grateful response from her [1] Group 2: Service Philosophy - CCB Jinan Honglou Branch believes that providing warm service is a key competitive advantage in the increasingly competitive banking sector [2] - The branch aims to enhance service details to ensure every customer experiences the bank's professional and warm service quality [2] - The incident prompted the branch to refine its special customer service protocols and include emergency service training for employees [1]